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Terms and Conditions

Acceptance of our Terms & Conditions

Your usage of UDLR Ltd ("the Website" and “www.UDLR.co.uk") is subject to these Terms and Conditions. You may not use the website for any purpose that is unlawful or prohibited by these Terms and Conditions and by using the Website you are fully accepting the terms, conditions and disclaimers contained in these Terms and Conditions. If you don't accept or agree to our Terms and Conditions then you immediately stop using the website.

Updates to UDLR

UDLR Ltd and UDLR.co.uk reserves the right to change or remove the Website without notice and you confirm that UDLR Ltd shall not be liable to you for any such change or removal. These Terms and Conditions can change at any time and your continued use or membership of UDLR Ltd and UDLR.co.uk shall be seen as acceptance of such changes.

Links to 3rd Party Websites

UDLR Ltd and UDLR.co.uk includes links to third party websites that are controlled and maintained by others. Links to other websites are not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. Further while UDLR Ltd and UDLR.co.uk links to 3rd Party Websites we cannot make assurances that the data they intended to provide to be accurate.


All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to UDLR Ltd or otherwise used by UDLR Ltd as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. You may also download or print pages from UDLR.co.uk for proof of purchase, to our associated retailers.

Disclaimers and Limitation of Liability

UDLR Ltd and UDLR.co.uk is provided on an "as is" and "as available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, UDLR Ltd and UDLR.co.uk will not be liable for any indirect or consequential loss or damage (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. UDLR Ltd and UDLR .co.uk makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of UDLR Ltd and UDLR.co.uk for death or personal injury as a result of the negligence of UDLR Ltd and UDLR.co.uk or that of its employees or agents.


You agree to indemnify and hold UDLR Ltd and UDLR.co.uk and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against UDLR Ltd and UDLR.co.uk arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

By entering any of our competitions you agree to the following terms and conditions:  

1. Competitions are only open to residents of the UK only.

2. The prize winner(s) will be notified via the the email details you supply whilst entering the competition. If you have given us incorrect contact details, we are unable to contact you.

3. The following information will be needed to deliver the prize successfully: full name, telephone number, email address and delivery address.

4. The winner will be drawn at random after the competition closes.

5. The name of the winner(s) of our competitions will be announced publicly on our social media and website pages.

6. If the competition winner does not respond to our notification within 10 days or the entrant was ineligible for entry, a replacement winner will be drawn again. 

7. The winner(s) must be signed up to www.UDLR.co.uk and/or at least one of our social media pages - Facebook or Twitter. If not, another winner will be selected.

8. The winner must notify UDLR Ltd of their choice, within 7 days of being notified that they won. UDLR Ltd will then send the chosen prize onto the winner.

9. The winners chosen game - must be the standard edition. Not limited editions, special editions or season passes will be accepted as a winning prize.

10. The winners age must comply with the PEGI age rating, for their chosen game.

11. There will be no cash alternative to the prize(s). 

12. UDLR Ltd reserves the right to alter the terms and conditions at any time without notice.

13. The winner agrees to send UDLR Ltd (www.UDLR.co.uk) a photo of themselves with the prize. So it can be published on the website.


UDLR is a independent UK business offering Video Games, Consoles and Accessories. All orders before 3pm Mon-Fri are usually sent same day via 1st Class Royal Mail free of charge, via our supplier.

We are a specialist online video game retailer & offer our customers great customer service, exceptional delivery service & amazing bargains. We try to be the cheapest in the UK for pre-orders and we will tell you where the cheapest price is, via our comparison feature, if we are not the cheapest.

All transactions are important to us at UDLR, we will do our very best sending your product within 24 hours of payment - most items are sent same day at very competitive prices.



Order Status

Items are usually sent within 24 hours via 1st class Royal Mail. If the item is a 'back order' we're awaiting new stock and will be dispatched soon as received from the supplier. An email update will be sent to your registered address on the status of your order (check junk folder, if you havent recieved an email to your inbox - after 2 hours)

My Order never arrived

Please check emails forthe status of your order. Please leave 15 business days for UK delivery.If your item still hasn't arrived after this time frame please email orders@udlr.co.uk for assistance. You will be then given a form to complete which shall be passed on to the necessary company (Royal Mail, DPD or Yodel). Please note; Replacements will be sent stating 'Replacement - Original not received' on the parcel and unfortunately we may have to delete your account. We're a small independent business and we cannot afford such losses, especially on more than one occasion. Our aim is to keep the price low as possible for our customers and we don't want to raise due to lost parcels.


We accept returns and process refunds within 15 days from date of purchase. The item shall be returned at the buyers cost unless the item is faulty/not described or the wrong order has been received. All products must be returned in their original condition with correct serial number. We will offer a full refund or a replacement (if available). All orders can be returned along with your Order Number or Customer ID, please email us at returns@udlr.co.uk with your order number and user login, for us to process your returns.